Ordering process:

1. Find goods

Vacuum supermarket provides you with a convenient and fast commodity search function:

(1) you can search for the goods you want to buy by entering keywords (product brand, product name, product model).

(2) you can also find the category of goods you want to buy through the classification navigation bar of the vacuum supermarket, and find your goods according to the classification.

2. Join the shopping cart

Click "add to the shopping cart" on the details page of the item you want to buy, and the item will be added to your shopping cart; you can also continue to select the item into the shopping cart and settle the bill together.

(1) in the shopping cart, the default order quantity for each item is one. If you want to buy more than one item, you can modify the purchase quantity.

(2) in the shopping cart, you can "move the item to favorites" or select "Delete".

Warm reminder:

(a) the price of the goods will be adjusted from time to time, and the final price shall be subject to the price in the order after you submit the order.

(B) preferential policies, delivery time, freight charging standards, etc., may be adjusted, and the final transaction information shall be based on the latest information published on the website when you submit your order.

3. Submit the order

After the selection and purchase of the goods, carefully verify the model and quantity of the goods, and click the "go settlement" button:

(1) correctly fill in / select the consignee information (name, contact information, receiving address, etc.), otherwise it will affect the processing or delivery of your order

(2) choose the distribution method (vacuum supermarket provides a variety of distribution methods. For more information, please click to view the details of the distribution method).

4. Order payment

Choose the payment method (vacuum supermarket provides a variety of payment methods, please click to view the details of the payment method).

5. Post-receipt evaluation

Receive the goods, confirm the receipt and give an evaluation. The evaluation will participate in the free activities (refer to the member points rules), so please be sure to give a really good evaluation of your shopping experience.

Notes on transaction:

1. Commodity delivery time: for conventional products, vacuum supermarkets have a certain stock, which can be issued within 1-2 working days after the completion of payment; if the order quantity is large or is in the commodity preparation period, domestic goods generally need to be issued 1-2 weeks later. Imported goods generally need to be issued after 6-8 weeks.

2. Disclaimer: if the sales system of the website collapses or cannot be used properly due to force majeure or other uncontrollable reasons, resulting in the inability to complete the online transaction or the loss of relevant information, records, etc., the website will not be responsible. However, we will try our best to reasonably assist in dealing with the aftermath, and strive to reduce the possible economic losses to our customers. We can handle the relevant transportation formalities according to the requirements of the buyer, but our obligations are limited to timely delivery, assist the buyer in inquiry in case of logistics (postal) accidents, and do not bear any compensation other than that provided by logistics (postal) to customers. all inquiries and claims are handled in accordance with the provisions of logistics (postal). The buyer shall not claim compensation before the inquiry period for the whole logistics (postal) process expires. Remind the buyer to verify the detailed address and telephone number of the consignee so as not to affect the delivery. Any shopping in our store is deemed to agree to this statement.

3. Copyright and patents: all content on this website, such as text, charts, logos, button icons, images, sound file clips, digital downloads, data editing and software, are the property of the providers of this website, protected by Chinese and international copyright law and patent law. The compilation of all content on this website is the exclusive property of this website and is protected by Chinese and international copyright law and patent law. All software used on this website is the property of this website or its affiliated companies or its software suppliers and is protected by Chinese and international copyright and patent laws.

4. Product description: this website and its affiliated companies strive to make the product description as accurate as possible. However, due to actual conditions, this website does not guarantee that the product description or other content on this website is accurate, complete, reliable, up-to-date or error-free. As the manufacturer will change the product packaging, origin or some accessories without any advance notice, we cannot ensure that the goods received by the customer are completely consistent with the picture, origin and attachment description of the page, but can only ensure that they are authentic from the original factory. and guarantee consistent with the same mainstream new products on the market at that time, if this page is not updated in time, please understand.

5. Communication: when you visit this website or send us an email, you will contact us electronically. You agree to receive our information electronically. We will contact you by email or by posting a notice on this website. You agree that all agreements, notices, disclosures and other information we provide to you electronically meet the statutory requirements that such communications must be in writing. If and when this website can prove that information in electronic form has been sent to you or posted on this website, you will be deemed to have received all agreements, statements, disclosures and other information.

6. Dispute settlement: if there is any dispute between the customer and the website, it can be settled in accordance with the agreement or relevant laws agreed by both parties at that time.

Terms of payment:

We provide users with a variety of convenient payment methods:

• Online payment

1. Quick payment: as long as there is a bank card marked by UnionPay (including savings card and credit card), there is no need to open online banking. Please refer to the card-issuing bank for the amount.

2. Online bank payment: suitable for opening online banking customers, for large transactions, without quota limit

3. Alipay: you can pay if you have an Alipay account, and you can use a bank card if the account balance is insufficient.

4. WeChat Pay: the mobile website chooses WeChat Pay, which is convenient and fast.

• Bank payment

Bank of deposit: bank of Chengdu Nanchong Branch

Account name: Sichuan Jiutian vacuum Technology Co., Ltd.

Account number: 1051300000405238(to ensure delivery as soon as possible, the order number needs to be indicated)

• Offline payment

Provide POS payment by card, cash and check.(this method is only applicable to pick-up customers)

Distribution method:

Vacuum supermarket provides you with two ways of distribution: door-to-door pick-up and logistics express delivery. When you place an order, you can tell us the delivery method you want. If you do not indicate it, we will choose the most suitable and fastest way for you.

• Door-to-door pick-up: only suitable for customers in Beijing area, or emergency customers in the suburbs around Beijing. (please make an appointment with the customer service staff in advance.)

• Logistics express: at present, Shunfeng Express, Yuantong Express and Debang Logistics have covered the distribution services in all regions of the country.

Description of distribution scope

• SF Express: http://www.sf-express.com

• Debang Logistics: http://www.deppon.com

Order split:

In order to make it faster and easier for you to receive your goods, you can choose to split the order by yourself.

How to split an order:

• When choosing the delivery method, you can choose: "wait for all goods to arrive and ship together" or "split order delivery in the fastest way".

• If you choose "split order delivery in the fastest way", if a single package meets the vacuum supermarket free delivery policy, the package will enjoy a free freight discount; if the free delivery policy is not met, the single package will be charged on a single basis, that is, the cumulative freight charge.

Frequently asked questions:

Q: what are the benefits of splitting the order?

A: through this flexible shipping method, we will track the status of the order more carefully. At the same time, we can provide customers with accurate estimated delivery time and expected delivery time, so that we can fulfill our promises to our customers in a more timely manner.

Q: when I placed the order, I chose to "wait for all the goods to be delivered together". Why was the order opened?

A: in order to ensure that you can receive the goods as soon as possible, the system will open the order according to the actual inventory change of the goods you ordered, but please rest assured that the system will not add extra cost to you, and in some specific cases, the order will also be split.

Commodity acceptance:

When receiving the goods, the consignee must confirm with the distribution staff on the spot that the goods received are not damaged and the sealing tape has not been opened. If the outer case of the goods is marked with a fragile mark, please be sure to open the box on the spot to check whether the goods in the box are damaged. If there is any damage, you can directly indicate on the receipt: "the inner parts are damaged, I refuse to accept", and the express company will return to the vacuum supermarket; if the products are not in conformity, you can reject them. If the outer packing shows obvious signs of damage, you can reject the goods and inform us in time, and we will deal with and bear the transportation costs arising therefrom; if you sign for the outer packaging with obvious signs of damage and then complain that the goods are wrong or damaged, we regret that we cannot accept it.

Return instructions:

If you buy any product sold online in a vacuum supermarket, there are quality problems under normal use, and under the premise that the product is packaged completely, the quantity is accurate and does not affect the re-sale, the products can be returned within 7 days from the date of sale (subject to the actual date of receipt) and can be exchanged within 15 days. Customers can submit repair applications online or contact the customer service staff of vacuum supermarket for return and exchange of goods. At the same time, invoices and related documents (such as packaging, accessories, gifts, coupons, etc.) need to be returned. If the VAT invoice has been issued, the customer must also refund the VAT invoice. The pictures and information of the goods sold online are for reference only and are not a quality problem. Due to the shooting of lights and the color difference of different monitors and other problems may cause commodity pictures and physical color difference, everything in kind shall prevail.

The return and exchange of goods shall not be handled under the following circumstances:

• Any goods sold in non-vacuum supermarkets (serial numbers do not match)

• Quality problems caused by unauthorized maintenance, misuse, collision, negligence, abuse, accident, alteration, incorrect installation, or tearing, altering labels, machine serial numbers, anti-counterfeiting marks

• Goods and accessories are incomplete or damaged

• Any one of the outer packaging, spare parts, instructions and warranty of the goods is missing

• Products damaged by a transport company designated by the customer

• Products damaged in the process of customer shipping to vacuum supermarket

• Any product that causes quality problems due to improper use and safekeeping

• Products that are customized, modified and added specific words, logos, etc., according to customer requirements

• Disposable consumables (vacuum pump oil, vacuum silicone grease, vacuum sealing mud, sealing ring, etc.) do not accept return and exchange

• Glass products and sealing products, please be sure to inspect the goods, you will no longer accept return and exchange after the inspection and acceptance.

Return and exchange policy:

Vacuum supermarket provides you with the service of accepting return and exchange goods online. you only need to log in to your personal account information and submit the application information online on the repair / return page.

The first step: return and exchange application, vacuum supermarket customer service audit, audit does not pass, accept suspension; review pass, enter the second step

The second step: after the audit is successful, the vacuum supermarket customer service staff will inform the customer to send the goods to our designated return and exchange address through logistics, express delivery or direct delivery, and the vacuum supermarket customer service personnel will register and provide repair, exchange and return according to the criteria.